Job Description
- Manage client relationships, understand their needs, and ensure satisfaction with the services provided.
- Act as a liaison between the client and the internal team to ensure that projects run smoothly according to the brief and timeline.
- Identify new business opportunities and assist in developing strategies to expand the client portfolio.
- Prepare proposals, presentations, and reports for clients regarding project progress or campaign results.
- Coordinate with creative, marketing, and technical teams to ensure deliverables meet client expectations.
- Manage project budgets and ensure efficiency in resource utilization.
- Maintain strong communication with clients to foster long-term relationships.
- Monitor campaign performance and provide strategic recommendations based on analytical data.
- Attend client meetings, pitch sessions, and relevant events to strengthen professional relationships.
- Resolve client issues or complaints with quick and effective solutions.
Qualifications
- Minimum of a Bachelor’s degree in Communications, Marketing, Management, or related fields.
- 1-2 years of work experience in a similar role, particularly in a digital marketing agency.
- Excellent verbal and written communication skills.
- Detail-oriented with strong multitasking abilities.
- Able to work under pressure and meet tight deadlines.
- Strong understanding of digital marketing, social media, and current industry trends.
- Strong interpersonal skills to build relationships with clients and internal teams.
- Proactive, creative, and able to resolve issues effectively.
- Proficiency in using tools like Microsoft Office, Google Workspace, and CRM is a plus.
- A passion for learning and a desire to grow within the digital marketing industry.